FREE DELIVERY ON ORDERS OVER £40 Please Allow 5-7 Days For your order to be dispatched

FAQ's

Personalisation 
We offer FREE personalisation on many of our items! just look out on the item description for the option to add this to the items!

 Cubbies bear

*please note: we do not recommend the use of light coloured threads onto light coloured items as the text may not show clearly 

Delivery
Sending direct to your precious little one? - No problem, We don't include invoices within our parcels these are emailed to you upon order so no prices will be shown. 

You can even add a personal message to your order, simply fill out the box at the checkout

All orders are sent via tracked services which you can follow on your order page.
Whilst we aim to dispatch orders as soon as we can, please allow upto 7 working days for us to dispatch your order as we lovingly make these to order.

 

Collection
Local to Stoke-On-Trent? you are welcome to collect your order (once advised it is ready) from our Store at the Trentham Shopping Village - Unit 1a ST4 8AX

 

Returns
If for any reason you wish to return a product please contact us for authorisation as personalised items are none refundable, If for any reason we have made a mistake or the product is faulty we will ensure to resolve this immediately
         Items which are not personalised can be returned for exchange or refund provided they are in a resalable condition and are returned within 28 days of purchase, Proof of purchase must be supplied.