Competition Terms
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The Competition is only open to all residents in the United Kingdom aged 18 years or over, except:
(a) employees of the Promoter;
(b) employees of agents or suppliers of the Promoter, who are professionally connected with the competition or its administration; or
(c) members of the immediate families or households of (a) and (b) above.
By entering the Competition, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the Competition and claim the prize. If you fail to provide the Promoter with any such proof or other information that they may require within a reasonable time, you may be disqualified from the Competition.
The Promoter will not accept Competition entries that are:
(a) automatically generated by computer; or
(b) incomplete.
The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize Competition. This includes if you are rude or abusive to the Promoter or anyone associated with them.
No refunds of the entry fee will be given in any event, including;
(a) if, following your entry into the Competition, you subsequently find out that you are not eligible to enter the Competition or claim the Prize;
(b) if, following your entry into the Competition the eligibility criteria for entering the Competition or claiming the Prize changes and you are no longer eligible; or
(c) if you are disqualified from the Competition by the Promoter for any reason.
If the Entrant engages in:
(a) any form of fraud (actual or apparent);
(b) fraudulent misrepresentation;
(c) fraudulent concealment;
(d) hacking or interference with the proper functioning of the Website; or
(e) amending, or unauthorised use of, any of the code that constitutes the website
all of their entries will be declared void, no refunds will be given and they may be prevented from participating in any future Competitions. - You may enter the competition for free by complying with the following conditions:
- send your entry by first or second class post to the Promoter at the following address: From The Stork, 1a Trentham Retail Village, Stoke-on-Trent, ST4 8AX
- hand delivered entries will not be accepted and will not be entered into the random draw;
- include with your entry the following information:
- your full name;
- your address;
- a contact telephone number and email address; and
- your answer to the Competition Question (if there is one).
- incomplete or illegible entries will be disqualified;
- you may make multiple free entries for any competition (up to any limit placed on entries by the Promoter) but each free entry must be submitted and posted to the Promoter separately. Bulk entries in one envelope will not be accepted as multiple entries and if a bulk entry is received, it will be counted as one single entry;
- by entering the competition, you are confirming that you are eligible to enter and accept these terms and conditions;
- your entry must be received by the Promoter prior to the Closing Date. Entries received after the Closing Date will not be entered into the random draw. Proof of posting does not guarantee that you will be entered into the random draw;
- the Promoter will not acknowledge receipt of your entry nor confirm if your answer to the Competition Question is correct;
- if the number of entries received reaches any cap or limit before your free entry is received, you will not be entered into the random draw.
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FREE Personalisation
FREE Personalisation
We offer FREE personalisation on the majority of our products, just lookout for the option in the product description.
- Simply Add the required information into the box
- Select your Font (if applicable). If you would like to see your chosen text in the fonts available please visit our font style viewer page HERE
- Select your colour (if applicable)
And we do the Rest!
Delivery
Standard delivery only £3.95 or FREE on orders over £50
Our current lead time is upto 10 working days, this may be increased to 14 during busy periods.
working days do not include weekends and the first working day is the day after you placed your order
If you wish to discuss anything please contact us at hello@fromthestorkbespoke.co.uk
Returns
No Hassle Returns
You have 28 Calendar days to request a return of none personalised items, please email us on orders@fromthestorkbespoke.co.uk for authorisation and once we have received the item back a full refund will be issued.
If for any reason we have made a mistake with the personalisation or there is a faulty product, we will ensure that the mistake is resolved immediately. We will cover all costs for the returns of the product and replace instantly.
Contact Us
Contact Us
Contacting us is easy, you can use our Live Chat, e-mail, or call into store :- all the contact details you may need are listed below;
GENERAL ENQUIRIES: hello@fromthestorkbespoke.co.uk
ORDER ENQUIRIES: orders@fromthestorkbespoke.co.uk
We aim to reply to all E-mails within 24 hours (not including weekends)
Trentham store opening hours:
(Jan - March)
Monday - Sunday 10am until 5:00pm
(April - Dec)
Monday - Sunday 10am until 5:30pm
Trentham Store: (click address for map)
1a Trentham Retail Village,
Staffordshire,
ST4 8AX
Live chat is monitored 10-5:00 Monday - Friday