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Our Story

So this is us,
Steph & Andy, Parents to our wonderful daughter Aubrey.

Back when Aubrey was born in 2020 we wanted to buy her the best gifts available but finding these on the high street was impossible! We wanted to see, touch & feel the products we were buying so we thought up the idea to put together all the best on the internet and put them onto the high street. 

With Steph's experience in personalisation from her other businesses and Andy's retail management experience we created From The Stork Bespoke Baby. 
Our aim is simple - to offer high quality personalised items & baby clothing to the high street!  

We have our store based in Stoke-On-Trent, Staffordshire, where you can come to visit us and check out our great products for yourself and take advantage of our FREE same day personalisation on many of our goodies for little ones.
Not to worry if you are unable to visit us, you can take a look around our website for all of the same great products and services we offer.
 
We cater for all things baby, from Newborn baby gifts to clothing and toys up-to age four. We are very proud to offer some great brands such as Blade & Rose, Little Dutch, done by deer, Kite Clothing to name just a few We also have some fabulous characters in-store; Beatrix Potter, Winnie the Pooh, Miffy, Paddington Bear all call our store home! 
We hope you enjoy shopping with us just as much as we love meeting you all!
 
Much Love Steph, Andy & Team x

FAQ's

Personalisation 
We offer FREE personalisation on many of our items! just look out on the item description for the option to add this to the items!

 Cubbies bear

*please note: we do not recommend the use of light coloured threads onto light coloured items as the text may not show clearly 

Delivery
Sending direct to your precious little one? - No problem, We don't include invoices within our parcels these are emailed to you upon order so no prices will be shown. 

You can even add a personal message to your order, simply fill out the box at the checkout

All orders are sent via tracked services which you can follow on your order page.
Whilst we aim to dispatch orders as soon as we can, please allow upto 10 working days for us to dispatch your order as we lovingly make these to order.
Check out our Lead Times Page for  more information

 

Collection
Local to Stoke-On-Trent? you are welcome to collect your order (once advised it is ready) from our Stores, just select which you would like to collect from at checkout and we will notify you as soon as its ready.

 

Returns
If for any reason you wish to return a product please contact us for authorisation as personalised items are none refundable, If for any reason we have made a mistake or the product is faulty we will ensure to resolve this immediately
         Items which are not personalised can be returned for exchange or refund provided they are in a resalable condition and are returned within 28 days of purchase, Proof of purchase must be supplied.
Sale or Seasonal items (I.e Christmas) are none returnable. 

Incorrect order
If an order you have placed is incorrect, a full refund will be issued  (providing NO work has been carried out to the order) and a new order will have to be placed . We are unable to change any order details once it has been placed, this includes, but not limited to; Size, Colour, Address, Payment Method, Personalisation requirements. 

If there is an error with an order you have received, we will seek to remedy in the most appropriate way, if there is a manufacturing issue this may include a replacement being sent.

Lead times & Just in time ordering/production 
Whilst we stock a large proportion of our products continuously, there maybe items we have to order from our suppliers when an item is purchased. 
Our lead time of 10 working days allows us to order these products ‘just in time’ to complete the order. 
we suggest waiting the 10 working days (Mon-Fri) for notification your product(s) is ready for collection / delivery before contacting us. If your order has taken longer than 10 working days please feel free to login to your account to view progress of your order

Colour Tones & Contrast
We cannot be help responsible for any colour deviation between the delivered product and that shown on your screen, this is due to different colour setting being used on your screen.

Contact

Contact Us

Contacting us is easy, you can use our Live Chat, e-mail, telephone or call into store :- all the contact details you may need are listed below;

Phone lines are open 10am - 5:00 Monday - Sunday. 

Trentham store opening hours: Monday - Sunday 10am until 5:00pm (Jan - March) Monday - Sunday 10am until 5:30pm (April - Dec) 

We aim to reply to all E-mails within 24 hours (not including weekends) 

Live chat is monitored 10-5:00 Monday - Friday

Email: hello@fromthestorkbespoke.co.uk
Telephone: 01782 641792 

Trentham Store: (click address for map)
1a Trentham Retail Village,
Staffordshire,
ST4 8AX

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